A question asked by some who notice me mentioning the remote repair to my existing clients computers. I utilize Symantec PC Anywhere however another way to connect would be to utilize something built in to Windows XP Pro and something you can install on Windows XP home edition is the remote desktop connection. You can learn all about it from the following link including installation with easy to follow screen shots.
As a service, I can connect, diagnose and repair many items remotely so take advantage of these tools. It may very often save you from unplugging the beast and taking it to your local repair shop where you have heard rumours of "bad service"! Drop me a line for more information.