As written by Lockergnomes Sherman E. DeForest while helping a client with a small problem.
I see this quite often but then this is because I do try to "teach" while I repair some small issue such as this. It is very easy to get side tracked on to other issues as I see it and quite often computer settings are not set up the way "I" would use them, but knowing how everyone likes their computer options to be set up differently, unless you are willing to "teach" them a new way, you must be prepared for the answer, which more often then not, is that typical "I am used to it now" answer.
Just remember there is never a dumb question, only one that never gets asked!