Currently sitting here listening to speakers at Gnomedex doesn't mean I can' t still help you out! My phone just vibrated and sure enough, a client with a computer problem. In this case, it sounded to me like all that might be required was a reboot. But without getting up, leaving the room and phoning this client, I thought I would try and see if I could 'see the computer' online (using the logmein service).. sure enough there it was.. I tried connecting, but couldn't.. so I proceeded to perform a REBOOT... after the reboot,before I could try the connection again, my phone started vibrating.. sure enough that fixed the problem and it was the client calling to say all is well once again.
I knew this actually because as I connected, I could see her reading my email! This is just one more example of how quick I can come to the rescue, even though the initial problem seems like a reboot is all that was required to get this one person off and running again.
