Thank you for your email. We are pleased to learn of your purchase of our new Spring Getaway Flight Pass and your interest in the special bonus offer.
Please refer to the following information which was provided on the website in the Terms and Conditions:
"Special offer - International Sample Pass
The International Sample Passes is valid for travel to Paris, London or Shanghai between April 1 and April 30, 2008. It is only offered with the purchase of Spring Getaway Passes valid for a two-month period and must be purchased by April 1, 2008.
Once the purchase of the Spring Getaway Pass completed, an International Sample Pass link will automatically appear in the Exclusive Flight Pass Offers section located on the Flight Pass Home page. To view this link or purchase this Sample Pass, you must sign-in on aircanada.com."
The above rules and activation instructions were very clear on our web page at the time of purchase and we will, therefore, not be granting any exceptions to activate the bonus passes after the deadline date. If you were experiencing web problems, our Technical Support Team would have been available to assist you.
We regret that we are unable to comply with your request and trust you can appreciate our position as we must remain fair and consistent to all of our passengers with similar requests.
We appreciate your interest in our Flight Pass product and look forward to the opportunity to welcome you onboard in the near future.
Sincerely,
Wanda Lepage, Flight Pass Specialist
Customer Relations
Please refer to the following information which was provided on the website in the Terms and Conditions:
"Special offer - International Sample Pass
The International Sample Passes is valid for travel to Paris, London or Shanghai between April 1 and April 30, 2008. It is only offered with the purchase of Spring Getaway Passes valid for a two-month period and must be purchased by April 1, 2008.
Once the purchase of the Spring Getaway Pass completed, an International Sample Pass link will automatically appear in the Exclusive Flight Pass Offers section located on the Flight Pass Home page. To view this link or purchase this Sample Pass, you must sign-in on aircanada.com."
The above rules and activation instructions were very clear on our web page at the time of purchase and we will, therefore, not be granting any exceptions to activate the bonus passes after the deadline date. If you were experiencing web problems, our Technical Support Team would have been available to assist you.
We regret that we are unable to comply with your request and trust you can appreciate our position as we must remain fair and consistent to all of our passengers with similar requests.
We appreciate your interest in our Flight Pass product and look forward to the opportunity to welcome you onboard in the near future.
Sincerely,
Wanda Lepage, Flight Pass Specialist
Customer Relations
It seems to me this is still quite unclear when it is displayed as "once the purchase of the spring getaway pass completed"... but they make mention you have to purchase the two month pass, which I did, and the fact is, they do not take the second installment until a week ago, which is what I would suggest is the completion of the agreement, nor did I, as mentioned, receive any special link to click on and why would they not email me after purchasing the flight pass in the first place? I have responded to the above email with pretty much what I just stated, as I am now asking for a refund for my second month since it is quite apparent they are not going to extend this offer meaning they do not wish for me to experience this and would much rather completely lose a customer AND have the Air Canada name dragged through blogosphere with negative connotations.
