It appears, by the amount of phone calls and email I received this
morning that something was up.. with a little bit of diagnosis, it
appears the conficker worm has infected some of my clients that are on
the SHAW Internet system. What you will find is your email works
fine, so long as it is not through the web browser. When you open your
browser you see this 'oops' page with a phone number to call.. this is
NOT what you should be doing and the fact is, your browser has NOT
been hijacked either. This problem (the conficker virus) affects the
internet router, which you can attempt to get fixed by first
unplugging the power for about 2 minutes to the router as well as your
cable modem's power and then checking the status once again. If this
doesn't solve the problem, you may have to reset the router to factory
settings by pressing (and holding) the reset button on the back of the
router. Once you do this, your wireless and secure connections will
be lost but you should have the ability to reconnect to internet
websites.. if this happened to you, contact me and let me know you
have attempted the repairs mentioned and I should be able to connect
to your computer and repair the settings of your router.
