Sony explains massive PSN outage and details compensation – but many PlayStation gamers are still unhappy
Latest from TechRadar US in News,opinion / Feb 9, 2025 at 3:27 AM//
PSN has just recovered from a 24-hour outage
Sony says the downtime was caused by an “operational issue” with network services
Compensation is 5 free days of service for PlayStation Plus members
Sony has informed us of the compensation that PlayStation owners – well, PlayStation Plus members – will receive due to the major outage that struck PSN this weekend, which is thankfully now in the rearview mirror.
The PlayStation Network outage ran for 24 hours in the end, blotting out Saturday online gaming sessions across the globe (or Friday night in some places).
Finally, we were given a reason for the service dropping out, namely an “operational issue” with network services as explained by the PlayStation North American support account on X.
The post on the social media outlet also apologized and gave us details on the compensation that’s going to be provided: “All PlayStation Plus members will automatically receive an additional 5 days of service.”
Not so smooth operator
Predictably, there’s quite a bit of unhappiness around the response here. Just a cursory glance through the replies to the announcement from Sony support gives you a good flavor of the disgruntled gamers out there. The main theme is ‘just five days, what about a month?’ – or ‘why aren’t you giving us a free game instead?’
Okay, the latter is pushing it, but I must agree that five days feels like, how can I put this tactfully… a minimal gesture?
I think Sony could have done better than that in mitigating what was clearly a lot of bad feeling from the broad PlayStation community around this weekend-spoiling (for some) outage.
Heck, even non-PlayStation gamers are chipping in on X and saying this feels stingy from Sony.
It’s worth noting that far from everyone has received the five-day bonus yet, and it’s likely in the pipeline for many.
(Image credit: Nattawit Khomsanit / Shutterstock)
Communication breakdown
The other frustrating element during this PSN outage was the lack of any communication as to what was going on from Sony.
Everything was down – all PlayStation services on the status dashboard, which was nothing but red lights – and yet not a peep was heard from official channels about the cause (or suspected fault), or an estimated delivery time for the fix to the PlayStation Network.
In some ways, that’ll doubtless have been about the fear of getting something else wrong – giving false hope of a ‘fix soon’ that then doesn’t appear, and which only makes PlayStation owners angrier – but still, it wasn’t a good situation.
The final verdict emerging as just an “operational issue” is not much of a reason, either, and that term feels very vague. Yes, apparently it was a large spanner in the works with the network infrastructure somewhere – but what kind of gremlin was crawling about in there? A little more of a clue wouldn’t hurt, in terms of: how did this happen, and how might Sony guard against this in the future?
In fairness, a fuller explanation could be coming shortly. And service downtime happens – it’s inevitable, of course. But I feel it’s clear enough that the response during the outage, and this final outcome and compensation, could – and should – have been better from Sony.
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