Hello and Merry Christmas to all,
I trust you are getting through the shopping season ok. I have been swamped with inquiries in to certain Antivirus problems whereas you are unable to send and/or receive email as a direct result from Symantec Antivirus. I have responded to this in my website blog (http://tpsconsulting.com/blog.htm) whereas it has been detected as a problem with one of the LIVE UPDATES that was released by Norton/Symantec just over a week ago. This problem has been rectified by downloading a specific ".dll" file and extracting it in to norton, however it will also be incorporated in to a LIVE UPDATE which should have corrected the problem . If you are still having troubles with this, please be sure you have run the LIVE UPDATE for norton systemworks. Do this by either clicking on the LIVE UPDATE icon which should be on your desktop but if it is not, then run NORTON SYSTEMWORKS and click on LIVE UPDATE from the available icon in the program. Remember to run this until you read "all of your files are up to date" is displayed. If you find that it does download something and then displays the 'close' icon, you should re-run the live update again. As well, you may be prompted to restart your computer. if you are, then you should once again run LIVE UPDATE until you see the words that you have everything up to date. If you are still having troubles with this and you are still able to connect to the internet and surf the web, then this means I should be able to connect through PC ANYWHERE. Just email me your ip address and I can take a look at this problem for you. In the meantime, if you haven't been already, you can still send and receive email (always) through the webmail from your internet provider. If you are on Shaw for example, you would go to http://webmail.shaw.ca
If you are on Telus, you would go to http://webmail.telus.net If you are with some other internet provider, you should visit their homepage and look for the "webmail" link. This is a very good way to check mail and delete any junk that you want, including cleaning out all email that may be on the server.
Please note that my web blog site is and will always be where you will find the most up to date information that I am trying to get out to the masses. For more information on this or any other problem, please always remember that I am a key click away. Simply remember to include your ip address of pc anywhere along with your problem and I can respond more quickly by possibly connecting and repairing the problem and then responding in an email as such. One last thing.. note that ANTIVIRUS should NEVER be disabled (even if determining if this is the problem why your email is not getting through). Disabling your antivirus while you are connected to the internet is almost a sure thing that you WILL BE INFECTED (read my blogs about this if you don't believe me).
Instructions on how to get your pcanywhere ip address are below:
The pc anywhere icon should be running on the system tray (next to the clock) and if you have an arrow that is hiding some of the icons, it is probably there. If you point at it, it will pop up a window stating "pc anywhere waiting". If you don't see this then for whatever reason, it is not running and it should be on start up, however if it is not there, you start it by going to start menu/all programs and then clicking on SYMANTEC PCANYWHERE. Once you have done that, click on HOST if it is not already selected, and the double click on NETWORK, CABLE,DSL icon. This should now launch the host and you should now have the icon on the system tray. Double click on the icon and it will open a window displaying the current ip address (number) that your computer is waiting on. That is the number you should send me. Note that this number does change randomly for security reasons from Shaw. Note: Once you have the window open, MINIMIZE it and do not click on the X to close that window becuase that closes the connection. Minimizing it will remove it from the task tray but it should remain in the system tray (near the clock).
Once again, important links would be to my tips (http://tpsconsulting.com/tips.htm)
and to my webblog (http://tpsconsulting.com/blog.htm)
I hope all your dreams and wishes come true at this magical time of year.
All the best in 2005.
