I recently had a client mention a pop up from Carbonite stating she needed to upgrade because of exceeding the storage size. I had explained to her that this could not be true since Carbonite will backup an unlimited amount of storage (based on it being an internal hard drive and not some usb-based storage), and even figured it might be some malware attempting to thwart you in to installing or buying something you do not need. Since I could then connect to her computer and check on things, this message did not reappear, until this morning when she was good enough to take a picture of it. No, this is not a screenshot but an actual picture from her camera.
A quick email to the Carbonite tech support and I am happy to report they were aware of it and have a quick and easy solution as stated in the email:
Thanks for reaching out. This was an “oops” on our part; she was upgraded to 3.7 before it was ready for public release. A handful of our customers got 3.7 as an automatic upgrade before they should have, and the error message she’s getting is due to a problem with the build of 3.7 she received. The link below will correct her problem; she’ll still be on 3.7, but it’s an updated build that corrects that problem. If you have other clients who also receive that message, feel free to share the link with them as well. I’m sorry for the inconvenience.
Here’s the link: http://www.carbonite.com/download/CarboniteUpgrade-en.exe
Sincerely,
Len Pallazola,
Manager - Customer Service Systems Carbonite, Inc
Visit our blog at: http://www.blogger.com/www.carbonite.com/blog
Once again I am impressed on how great a product they have, client and tech support included!
If you are an existing client of mine and simply not sure what to do, just let me know and I can connect and fix this problem ASAP!
